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Warranty Terms
1. Warranty period:
This warranty clause applies to YICHE hardware products such as Yiche Automotive Remote Control (hereinafter referred to as "Products"). The warranty period is calculated continuously for one year from the date of purchase of the product (excluding special products).
2. Warranty coverage:
a. This warranty clause only applies to functional failures caused by product manufacturing defects or material quality issues. During the warranty period, for products that meet the warranty conditions, we will be responsible for free repair or replacement of faulty parts of the product.
b. The warranty scope is limited to the hardware part of the product and does not include software, batteries, and other accessories.
c. The warranty service is limited to faults under normal use conditions and does not include faults caused by human damage, accidents, improper use, unauthorized repairs or modifications.
3. Warranty claim:
a. If the product malfunctions during the warranty period, please contact our customer service department promptly and provide proof of purchase and a detailed description of the malfunction.
b. We will provide corresponding solutions based on the fault situation, including repair, replacement of faulty components, or replacement of the entire product.
c. After obtaining our authorization, you can return the faulty product to us, and the delivery cost will be borne by you.
4. Warranty Disclaimer:
a. This warranty does not apply to the following situations: Natural disasters, accidents, human damage, illegal or unauthorized repairs, modifications, improper use, or malfunctions caused by not following the product manual.
b. This warranty does not cover any indirect or consequential damages caused by the use of the product, including but not limited to data loss, loss of profits, business interruption, etc.
5. Other terms:
a. This warranty clause applies to the original purchaser and is non transferable to others.
b. This warranty clause does not affect your consumer rights under the law.
c. We reserve the right to adjust and interpret this warranty clause based on actual circumstances.
This warranty clause applies to YICHE hardware products such as Yiche Automotive Remote Control (hereinafter referred to as "Products"). The warranty period is calculated continuously for one year from the date of purchase of the product (excluding special products).
2. Warranty coverage:
a. This warranty clause only applies to functional failures caused by product manufacturing defects or material quality issues. During the warranty period, for products that meet the warranty conditions, we will be responsible for free repair or replacement of faulty parts of the product.
b. The warranty scope is limited to the hardware part of the product and does not include software, batteries, and other accessories.
c. The warranty service is limited to faults under normal use conditions and does not include faults caused by human damage, accidents, improper use, unauthorized repairs or modifications.
3. Warranty claim:
a. If the product malfunctions during the warranty period, please contact our customer service department promptly and provide proof of purchase and a detailed description of the malfunction.
b. We will provide corresponding solutions based on the fault situation, including repair, replacement of faulty components, or replacement of the entire product.
c. After obtaining our authorization, you can return the faulty product to us, and the delivery cost will be borne by you.
4. Warranty Disclaimer:
a. This warranty does not apply to the following situations: Natural disasters, accidents, human damage, illegal or unauthorized repairs, modifications, improper use, or malfunctions caused by not following the product manual.
b. This warranty does not cover any indirect or consequential damages caused by the use of the product, including but not limited to data loss, loss of profits, business interruption, etc.
5. Other terms:
a. This warranty clause applies to the original purchaser and is non transferable to others.
b. This warranty clause does not affect your consumer rights under the law.
c. We reserve the right to adjust and interpret this warranty clause based on actual circumstances.
Service Time
Monday to Friday：08:30-11:40 13:10-18:00
Saturday/Sunday：09:00-11:40 13:10-18:00
Saturday/Sunday：09:00-11:40 13:10-18:00
Mailing Information
1. If the equipment needs to be returned to the factory for repair, please be sure to fill in the following information: contact name, return address, phone number, product model, complete description of the problem, and purchase voucher.
2. The national unified repair address information is as follows: 201, Building A, Chuangwei Innovation Valley, No.1 Tangtou Road, Shiyan Street, Bao'an District, Shenzhen, China
3. Consultation hotline: 4008262518
*Note: The final interpretation of all contents of this agreement belongs to Shenzhen Yiche Technology Co., Ltd.
2. The national unified repair address information is as follows: 201, Building A, Chuangwei Innovation Valley, No.1 Tangtou Road, Shiyan Street, Bao'an District, Shenzhen, China
3. Consultation hotline: 4008262518
*Note: The final interpretation of all contents of this agreement belongs to Shenzhen Yiche Technology Co., Ltd.
